The Youha Promise
At Youha Australia, we know the love and care that goes into breastfeeding and pumping. Our small team of mamas have a wealth of experience and expertise, and we want your journey to be as positive and well-supported as possible. That's why we've formalised our promise to YOU to offer the flexibility, responsiveness and professional guidance needed to set you up for success.
Found yourself without the need for your lovely new pump?
We've got you! Simply reach out to us for a free returns shipping label. We'll accept change-of-mind returns within 30 days for any new pump, provided it is still sealed and unused. We will refund the full purchase amount after deducting a $20 restocking fee.
Sizing is EVERYTHING with breast pumps – we'll go the extra mile to ensure you get the best fit.
So you've measured yourself up and chosen a set of convertors with your pump but they don't quite feel right. Contact us within 14 days from first use for help with your measurements or to let us know what size you'd like to try instead. We'll send out a second pair straight away to help you find a better fit.
Our team is here to help ensure your pump works overtime for you!
If you feel your new Youha pump could be working better for you, contact us within 14 days from first use to receive prompt expert guidance. If needed, we'll even provide you a private consult with our in-house lactation and pumping expert to work with you to get the most possible out of your pump.
We want to hear your experience. Please reach out via ask@youha.com.au right away so that we can quickly assist you with a change-of-mind return, finding a better fit or getting the most out of your pump.
Kindest,
Rach and the Youha Australia team
