The ONE FAQ
How does The ONE breast pump work?
The ONE Double Electric Breast Pump gives you control and comfort with the ability to select multiple modes and intensity levels on your rechargeable, portable motor unit, which is connected via silicone tubing to your choice of either bottles, milk bags or in-bra cups to express into.
The ONE pumpers say... "I love the modern design, the bottles and teats and the strength of the suction." –and– "Loved the portable pump and not having to stay in one place."
How long does a pumping session last?
Approximately 15 minutes per session. The ONE breast pump has a backlit touchscreen that displays a stopwatch to conveniently track the length of your pumping session. A safety setting will stop the pump at the maximum recommended session time of 30 minutes in case you nod off mid-session.
The ONE pumpers find The ONE... "Efficient and easy to use." –and– "Really effective milk retrieval"
Can I move around while I pump with The ONE?
Go for it! The ONE is designed with your mobility in mind - doing housework, chasing toddlers, travelling in a car or plane, moving around the office, at celebrations. The portable pump goes with you, its powerful motor unit weighs just 280gm and is about the size of a punnet of strawberries. Our insulated cooler bag (included with The ONE Pump pack) and pumping bag will keep your milk safe for transporting back home!
The ONE pumpers describe The ONE as... "Portability and convenience!"
Can The ONE pump be used for single or double expressing?
Yes, The ONE breast pump can be used for either single or double sided expressing - its variable pumping strength settings allow you to achieve the same level of suction whether pumping single or double-sided.
The ONE pumpers love The ONE for... "Simultaneously expressing both breasts."
Can I pump on one side and breastfeed on the other?
You certainly can pump on one side and breastfeed on the other, allowing you to consolidate your overall feeding/expressing time.
Is The ONE breast pump comfortable to express with?
Yes! Most pumpers find The ONE breast pump to be very comfortable to express with - the electric pump has a stimulation mode to get your milk flowing and then gives you ultimate control over suction strength to ensure you stay comfortable. The ONE breast shields come in several sizes and convertors are available to accommodate natural fluctuations in nipple size throughout your time breastfeeding.
The ONE pumpers love The ONE's "Comfort and efficiency" and rated the comfort of The ONE 10% higher than other leading Australian breast pump brands.
Does The ONE breast pump allow you to pump directly into milk bags as well as bottles?
For ease of storage, and minimal cleaning, The ONE does have an option for you to pump straight into our breastmilk storage bags for direct pumping, freezing, heating & feeding OR your own breastmilk bags via our breast milk storage bag adaptor clips.
Can I use The ONE with my existing bottles?
Yes you can. If yours don't fit right, we have adaptors for pumping directly into narrow-neck bottles.
The ONE Pump pack comes complete with a set of 2 Youha bottles –made from the highest performing, medical-grade thermoplastic (hard wearing and intended for higher use)– and teats for you to add to your rotation.
Do I need a special bra to use The ONE pump?
Yes, ideally you'd use a special pumping bra when pumping into bottles or bags which will hold the pump flanges secure against your skin. Alternatively, you can hold the pump flanges steady with your hands or try out some of the viral hacks which might allow you to convert your regular maternity bra into one which will hold your pump for you!
What accessories are compatible with The ONE?
Youha's accessories (all compatible with The ONE) include: Express Cups (for in-bra pumping), maternity bra and breast shield convertors, 210mL bottles and bottle adaptors (for pumping directly into narrow-neck bottles), as well as a bottle teat with cap, breastmilk storage bags or breast milk storage bag adaptors (for pumping directly into bags), breast milk collection shells (for catching milk on non-pumping side), cooler bag and ice pack (for safely transporting your milk), pumping bag (for safely transporting your pump, milk and snacks.)
The ONE pumpers love... "The flexibility of options to pump on the go."
Is The ONE a hospital-grade breast pump?
When talking about breast pumps, the term ‘hospital-grade’ is often used but isn’t officially defined, certified or regulated. ‘Hospital-grade breast pump’ commonly refers to a breast pump with extraordinary strength, durability and efficiency in addition to being exceptionally hygienic by including a closed-system. The ONE is a closed-system breast pump with a pumping power of up to 360mmHg – on par with leading, plug-in hospital-grade pumps. The ONE's durable motor is built to last a minimum of 1,000 hours. It's also an extremely efficient breast pump due to its fully adjustable modes to massage, express and deep express.
The ONE pumpers say... "Small pump but such good suction. You will be surprised!"
Does The ONE pump have backflow protection?
Yes, The ONE breast pump is a closed-system pump, with built-in backflow protection. This means it has been designed so that breast milk won't enter the tubing or come in contact with the motor unit, ensuring it stays clean and safe.
Features The ONE pumpers love... "Small compact unit, that is quiet to run. Easy to use touchscreen display."
How quiet is The ONE breast pump?
The ONE pump is very quiet. Sitting at an average of 43db, it is equivalent to the noise level of a library. The only sound the pump makes is generated by the motor unit and the movement of the membrane, which is barely noticeable when listening to music, television, or conversation.
The ONE pumpers rated The ONE 25% quieter than other leading Australian breast pump brands and find The ONE a... "Small compact unit, that is quiet to run." –and– "Quiet, convenient (cup system ideal for work), efficient."
How does The ONE Pump compare to wearable options?
View a handy table comparing our pumps showing all the technical specs of our best-selling pumps.
How much breast milk do The ONE bottles hold?
The PPSU bottles that come with The ONE pump can each hold up to 210mL of your liquid gold.
How long does it take to charge The ONE and how long does the charge last?
Charging The ONE pump's high-performance lithium ion battery takes up to 3 hours to charge from flat and the charge lasts 2–3 hours; or 4–6 pumping sessions between charges.
The best thing for The ONE pumpers is... "Definitely the portability - it travels really well, doesn't take up much space but does the job!"
Can I use the pump when the battery is charging?
Yes! If baby brain strikes and you realise you've forgotten to charge The ONE but you're all set to pump, you can simply plug it in and use when it is charging.
The ONE pumpers say... "The pump unit is super compact and good looking and it can be wire free once charged. Win, win, win!"
General FAQ
How do I know what size Youha breast pump will fit me?
Great question! Finding the best fit breast shield is important for both your comfort and effectiveness of the breast pump.
Simply follow our quick sizing guide!
Youha breast pumps are available in various sizing options. Some pumps come with an extra convertors in the box offering the ability to size down if needed.
Once you’re are pumping, if you have any discomfort or concerns about your size we recommend talking to a Lactation Consultant.
Can I gift someone a Youha breast pump as a present without knowing what size they will need?
Definitely! We recommend you select a Youha pump with a size 24 breast shield included as the majority of our many sizing convertors (available separately) are designed to downsize from size 24. If you're still unsure, we offer gift cards as well.
Youha pumpers say... "I’ve been absolutely loving it. So easy to use and it means I can prolong my expressing journey." and "The best things are the portability and ease of assembly"
Where can I buy Youha pumps and accessories?
Currently you can find Youha breast pumps and accessories here, online and in-store at The Memo, online at Milk Goddess, and online in NZ at Little Bird Lactation.
Do you offer afterpay?
Yes! We're happy to now be able to offer you the flexibility of afterpay.
Can I sell Youha products in my store?
We welcome the opportunity to partner with store holders to bring Youha to more pumpers across Australia - email ask@youha.com.au to get the conversation started.
Which countries do you ship to?
We are currently shipping Australia and New Zealand wide. Please get in contact via email ask@youha.com.au if you are from another region and are wanting to purchase our products.
Visit our shipping policy here.
What is the warranty on Youha breast pumps?
We offer a 12-month warranty from the date of purchase (or until your baby's 1st birthday, whichever comes later) on product faults. If you are for any reason not satisfied with your Youha pump please contact us at ask@youha.com.au to tell us your situation. You can also use our warranty claim form to report any faults. We are committed to finding a solution for you.
Can I return my Youha breast pump if I change my mind?
The intimate nature of the breast pump and parts prevent us from accepting returns, but we're always here and happy to help you get the best pumping experience possible should you need any support. Please contact us at ask@youha.com.au to tell us your situation. We are committed to finding a solution for you.
How do I clean Youha breast pump parts?
It's simple! You disconnect the motor units and any tubing and pop them aside. Disassemble and rinse in cold water all of the silicone and plastic parts of the pump. Pop them in a separate washtub (not the sink) and wash gently in warm soapy water with a soft washcloth or silicone brush and rinse before sterilising. Allow to air dry completely before reassembly. The motor units should only be wiped clean with a damp cloth.
View our full cleaning recommendations for other parts and accessories.
Youha pumpers say... "It has less parts that a traditional pump, this means it’s easier to put together and also clean" ...and love the... "Ease of cleaning, assembling and the convenience it offers with its shape and no cords"
Can I purchase replacement parts and how will I know when to replace them?
Yes, we keep stock of all parts to ensure you can replace any lost or worn parts, and recommend that you replace any worn or damaged parts immediately. We also provide guidelines for the turnover of individual replacement parts to ensure the optimum performance of your Youha pump.
Can I recycle my breast pump parts?
Great news, you can!
We are recycling with TerraCycle® via their Zero Waste Box solution to turn your used Youha silicone breast pump parts into recycled products such as flooring tiles, playground or field covers, and athletic tracks.
Any food-grade silicone breast shields, valves, teats, membranes and PPSU bottles can be cleaned and posted to Youha Australia HQ to be recycled via TerraCycle:
Youha Australia
PO Box 1109
St Leonards VIC 3223
Please note that we can only accept well cleaned parts. Include your email on the sender details and to reward you for taking care of the planet we will send you a code to receive 10% off your Youha replacement parts.
All hard-plastic parts are PP (excluding PPSU bottles) and can be recycled through your local council's kerbside recycling.
Can't find what you're looking for?
Send your question to ask@youha.com.au and we'll put it to our brains trust.