FAQ

A directory of all the frequently asked questions –and the answers you need to know– about how The ONE is designed, performs and rates
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How does The ONE breast pump work?

Is The ONE a hospital-grade breast pump?

Is The ONE a closed-system?

How long does it take to charge The ONE and how long does the charge last?

Can I use the pump when the battery is charging?

How long does a pumping session last?

How do I know what size Express Cups will fit me?

How do I know what breast shield size will fit me for The ONE Double Electric Breast Pump?

Can I gift someone The ONE as a present without knowing what size they will need?

Can I move around while I pump with The ONE?

Can The ONE breast pump be used for single or double expressing?

Can I pump on one side and breastfeed on the other?

How quiet is The ONE breast pump?

Is The ONE pump comfortable to express with?

Do I need a special bra to use The ONE Express Cups?

Are The ONE Express Cups compatible with other pumps?

How much breast milk do The ONE Express Cups hold?

Are The ONE Express Cups spill-proof?

Does The ONE breast pump allow you to pump directly into milk bags as well as bottles?

How do I clean The ONE pump parts?

What accessories are compatible with The ONE?

Can I purchase replacement parts and how will I know when to replace them?

Can I recycle my breast pump parts?

Can I use The ONE with my existing bottles?

What is the warranty on The ONE Double Electric Breast Pump?

Where can I buy the pump and accessories?

Can I sell The ONE in my store?

Do you offer payment plans?

Can I return my pump if I change my mind?

Which countries do you ship to?
 

How does The ONE breast pump work?

The ONE Double Electric Breast Pump gives you control and comfort with the ability to select multiple modes and intensity levels on your rechargeable, portable motor unit, which is connected via silicone tubing to your choice of either bottles, milk bags or in-bra cups to express into.

Youha mamas say... "I love the modern design, the bottles and teats and the strength of the suction." –and– "Loved the portable pump and not having to stay in one place."

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Is The ONE a hospital-grade breast pump?

When talking about breast pumps, the term ‘hospital-grade’ is often used but isn’t officially defined, certified or regulated. ‘Hospital-grade breast pump’ commonly refers to a breast pump with extraordinary strength, durability and efficiency in addition to being exceptionally hygienic by including a closed-system. The ONE is a closed-system breast pump with a pumping power of up to 360mmHg – on par with leading, plug-in hospital-grade pumps. The ONE's durable motor is built to last a minimum of 1,000 hours. It's also an extremely efficient breast pump due to its fully adjustable modes to massage, express and deep express.

Youha mamas say... "Small pump but such good suction. You will be surprised!"

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Is The ONE a closed-system?

Yes, both the The ONE breast pump and the Express Cups are a closed-system. This means breast milk won't come in contact with the motor unit, ensuring it stays clean and hygienic.

Features Youha mamas love... "Small compact unit, that is quiet to run. Easy to use touchscreen display."

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How long does it take to charge The ONE and how long does the charge last?

Charging The ONE pump's high-performance lithium ion battery takes approximately 45 minutes and the charge lasts 2–3 hours; or 4–6 pumping sessions between charges.

The best thing for Youha mamas is... "Definitely the portability - it travels really well, doesn't take up much space but does the job!"

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Can I use the pump when the battery is charging?

Yes! If baby brain strikes and you realise you've forgotten to charge The ONE but you're all set to pump, you can simply plug it in and use when it is charging.

Youha mamas say... "The pump unit is super compact and good looking and it can be wire free once charged. Win, win, win!"

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How long does a pumping session last?

Approximately 15 minutes per session. The ONE breast pump has a backlit touchscreen that displays a stopwatch to conveniently track the length of your pumping session. A safety setting will stop the pump at the maximum recommended session time of 30 minutes in case you nod off mid-session.

Youha mamas find The ONE... "Efficient and easy to use." –and– "Really effective milk retrieval"

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How do I know what size Express Cups will fit me?

The Express Cups come in two size options 24 and 28. Each size comes with an extra convertor in the box offering the ability to size down if needed.

To measure:
Stimulate your nipple so that it stands up and measure the width (diameter) of the nipple base (don't include the areola).

 

Nipple
sizes
up to:

 

Breast shield size:

How to purchase:
14mm 18

Select size 24, plus size 18 convertor (sold separately)

16mm 20
Select size 24, plus size 20 convertor (sold separately)
18mm 22

Select size 24, and use with size 22 convertor (comes in the box)

20mm  24

Select size 24 (use without convertor)

22mm 26

Select size 28, and use with size 26 convertor (comes in the box)

24mm 28

Select size 28 (use without convertor)


If you are currently pregnant consider sizing up a few millimetres as nipple size can get slightly larger following childbirth.

Finding the best fit breast shield is important for both your comfort and effectiveness of the breast pump. Once you’re are pumping, if you have any discomfort or concerns about your size we recommend talking to a Lactation Consultant.

If your size doesn’t appear here, it isn’t currently available in Express Cups. Please email us at ask@youha.com.au to be notified if it becomes available.

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How do I know what breast shield size will fit me for The ONE Double Electric Pump?

The ONE breast shields come in several different sizes and convertors in order to accommodate most nipple sizes. As many mamas-to-be are unsure of their exact size, The ONE Breast Pump comes with three breast shield sizes* in the box, and with further options which are sold separately too.

To measure:
Stimulate your nipple so that it stands up and measure the width (diameter) of the nipple base (don't include the areola).

 

Nipple
sizes
up to:

 

Breast shield size:

How to purchase:
14mm 18

 

Purchase The ONE Breast Pump plus size 18 convertor (sold separately)

17mm 21

 

Purchase The ONE Breast Pump only. Everything you need comes in the box.

20mm  24

 

Purchase The ONE Breast Pump only. Everything you need comes in the box.

23mm 27

 

Purchase The ONE Breast Pump only. Everything you need comes in the box.

26mm 30

 

Purchase The ONE Breast Pump plus choose size 30 breast shield (sold separately)

32mm 36

 

 Purchase The ONE Breast Pump plus choose size 36 breast shield (sold separately)


If you are currently pregnant consider sizing up a few millimetres as nipple size can get slightly larger following childbirth.

Finding the best fit breast shield is important for both your comfort and effectiveness of the breast pump. Once your are expressing, if you have any discomfort or concerns about your size we recommend talking to a Lactation Consultant.

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Can I gift someone The ONE as a present without knowing what size they will need?

Definitely, The ONE breast pump comes with multiple size breast shields/convertors and additional sizes are available separately. If you're still unsure, we offer gift cards as well.

Youha mamas say The ONE is... "a super portable pump and ideal for people who pump when traveling, at work or on the go." –and– 100% would recommend it to friends and family

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Can I move around while I pump with The ONE?

Go for it! The ONE is designed with your mobility in mind - doing housework, chasing toddlers, travelling in a car or plane, moving around the office, at celebrations. The portable pump goes with you, its powerful motor unit weighs just 280gm and is about the size of a punnet of strawberries. Our insulated cooler bag (included with The ONE packs) and pumping bag will keep your milk safe for transporting back home!

Youha mamas describe The ONE as... "Discreet, fast, hands free." –and– "Portability and convenience!"

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Can The ONE pump be used for single or double expressing?

Yes, The ONE breast pump (with or without Express Cups) can be used for either single or double sided expressing - its variable pumping strength settings allow you to maintain the same level of suction whether pumping single or double-sided.

Youha mamas love The ONE for... "Simultaneously expressing both breasts."

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Can I pump on one side and breastfeed on the other?

You certainly can pump on one side and breastfeed on the other, allowing you to consolidate your overall feeding/expressing time.

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How quiet is The ONE breast pump?

The ONE pump is very quiet. Sitting at an average of 43db, it is equivalent to the noise level of a library. The only sound the pump makes is generated by the motor unit and the movement of the membrane, which is barely noticeable when listening to music, television, or conversation.

Youha mamas rated The ONE 25% quieter than other leading Australian breast pump brands and find The ONE a... "Small compact unit, that is quiet to run." –and– "Quiet, convenient (cup system ideal for work), efficient."

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Is The ONE breast pump comfortable to express with?

Yes! Most mamas find The ONE breast pump to be very comfortable to express with - the electric pump has a stimulation mode to get your milk flowing and then gives you ultimate control over suction strength to ensure you stay comfortable. The ONE express cups allow for discreet in-bra pumping and greater freedom of movement. The ONE breast shields come in several sizes and convertors are available to accommodate natural fluctuations in nipple size throughout your time breastfeeding. 

Youha mamas love The ONE's "Comfort and efficiency" and rated the comfort of The ONE 10% higher than other leading Australian breast pump brands. 

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Do I need a special bra to use The ONE Express Cups?

You won't need a pumping bra, but maternity bras (such as The ONE Multi-Performance Maternity Bra) work best when using The ONE Express Cups as the fabrics tend to be soft shell and the straps extend at the front to allow a little extra room for the cups.

Youha mamas love... "The comfort of the Youha cups, as well as the hands free functionality simply by positioning the cups in whatever bra you are wearing!"

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Are The ONE Express Cups compatible with other pumps?

The ONE Express Cups are compatible with many pump brands and all Youha pumps. If your pump isn't listed below, please contact us to confirm compatibility.

Medela - Lactina, Symphony, Pump in Style Advance, Sonata, Freestyle, Swing Maxi, Swing
Spectra - S1, S2, M1, 9+, 9S
Avent - Double Electric Breast Pump
Cimilre - F1, S3, S5
Unimom - Forte

Youha mamas love... "The modesty and convenience - game changer."

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How much breast milk do The ONE Express Cups hold?

The cups can each hold up to 230mL of your liquid gold.

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Are The ONE express cups spill-proof?

Yes, the Express Cups are spill-proof and leak-proof! They are sealed securely against the breast shield and have a back-flow protector within the cup to stop the breast milk from entering the tubing.

Youha mamas love... "The cups for sure." –and– "The cups and the size of it (it is a small pump)."

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Does The ONE breast pump allow you to pump directly into milk bags as well as bottles?

For ease of storage, and minimal cleaning, The ONE does have an option for you to pump straight into our breastmilk storage bags for direct pumping, freezing, heating & feeding OR your own breastmilk bags via our breast milk storage bag adaptor clips.

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How do I clean The ONE pump parts?

Wash the silicone and plastic parts of the pump or express cups in warm soapy water and rinse before sterilising. Allow to dry completely before reassembly. The motor unit should only be wiped clean with a damp cloth.

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What accessories are compatible with The ONE?

Youha's accessories (all compatible with The ONE) include: Express cups (for in-bra pumping), maternity bra and breast shield convertors180mL bottles or 210mL bottles and bottle adaptors (for pumping directly into narrow-neck bottles), as well as a bottle teat with capbreastmilk storage bags or breast milk storage bag adaptors (for pumping directly into bags), breast milk collection shells (for catching milk on non-pumping side), cooler bag and ice pack (for safely transporting your milk), pumping bag (for safely transporting your pump, milk and snacks.)

Youha mamas love... "The flexibility of options to pump on the go."

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Can I purchase replacement parts and how will I know when to replace them?

Absolutely. We keep stock of all parts to ensure you can replace any lost or worn parts, and recommend that you replace any worn or damaged parts immediately. We can also provide guidelines for the turnover of individual replacement parts to ensure the optimum performance of your pump and express cups.

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Can I recycle my breast pump parts?

Great news, you can!

We are recycling with TerraCycle® via their Zero Waste Box solution to turn your used Youha silicone breast pump parts into recycled products such as flooring tiles, playground or field covers, and athletic tracks.

Any food-grade silicone breast shields, valves, teats, membranes and PPSU bottles can be cleaned and posted to Youha Australia HQ to be recycled via TerraCycle:

Youha Australia
PO Box 1109
St Leonards VIC 3223


Please note that 
we can only accept well cleaned parts. Include your email on the sender details and to reward you for taking care of the planet we will send you a code to receive 10% off your Youha replacement parts.

All hard-plastic parts are PP (excluding PPSU bottles) and can be recycled through your local council's kerbside recycling.

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Can I use The ONE with my existing bottles?

Yes you can. If yours don't fit right, we have adaptors for pumping directly into narrow-neck bottles.

The ONE Pump pack comes complete with a set of 2 Youha bottles –made from the highest performing, medical-grade thermoplastic (hard wearing and intended for higher use)– and teats for you to add to your rotation.

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What is the warranty on The ONE Double Electric Breast Pump?

We offer a 12-month warranty from the date of purchase (or your bub's birthdate, whichever comes later) on product faults. If you wish to make a warranty claim please email ask@youha.com.au.

100% of Youha mamas agree that Youha make great quality products

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Where can I buy the pump and accessories?

Currently you can find The ONE breast pump and accessories here online in Australia and New Zealand.

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Can I sell The ONE in my store?

We welcome the opportunity to partner with store holders to bring The ONE to more mamas across Australia - email ask@youha.com.au to get the conversation started.

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Do you offer payment plans?

At this stage we don't offer payment plans but do reach out to ask@youha.com.au if this could be helpful to you.

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Can I return my pump if I change my mind?

The intimate nature of the breast pump and parts prevent us from accepting returns, but we're always here and happy to help you get the best pumping experience possible should you need any support. If you are for any reason not satisfied with The ONE please email us at ask@youha.com.au and tell us your situation. We are committed to finding a solution for you.

90% of Youha mamas rated their satisfaction with Youha's The ONE "a good system" or "the best", compared to just 57% rating their previous pumps that highly

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Which countries do you ship to?

We are currently shipping Australia and New Zealand wide. Please get in contact via email ask@youha.com.au if you are from another region and are wanting to purchase our products.

Visit our shipping policy here.

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*Youha mamas referred to here were a group who were already using Australia's leading pump brands before completing a comprehensive review of Youha The ONE Double Electric Breast Pump and/or Express Cups

Can't find what you're looking for? Send your question to ask@youha.com.au and we'll put it to our brains trust.